Counter Manager - Nordstrom Brea Mall - Brea, CA

About Westman Atelier

A new standard of clean luxury. Founded by world-renowned editorial makeup artist Gucci Westman, Westman Atelier is a curated edit of skin-loving, performance-first makeup that is always effortless, never overdone. A mother, makeup artist, and champion of holistic living, Gucci believes passionately that ‘luxury’, ‘efficacy’ and ‘clean’ can be synonymous with exceptional makeup.

• A skincare approach to high performance make-up formulated with clean ingredients and no-compromise integrity
• Balancing perfect shades and buttery textures that melt into the skin with plant-based actives and cutting-edge science

About Our Founder

Gucci Westman has more than 20 years of professional experience as a major editorial makeup artist, contributing to publications like Vogue and Harper’s Bazaar. Gucci is known for creating dewy, supernaturally glowy looks and her highly coveted “second-skin approach” to makeup, resulting in naturally beautiful, radiantly amplified skin.

Position Summary

Westman Atelier is seeking a dynamic, confident Counter Manager with demonstrated leadership, and a passion for clean, luxury beauty to service our Nordstrom counter. This position will be responsible for creating and executing a strategic business plan in partnership with WA and Nordstrom to develop and maintain customer loyalty through exceptional customer experience, product education, clienteling, and in-store events. The ideal candidate is a self-starter with an entrepreneurial spirit, drive for excellence, and ability to develop high performing teams.

Note: This position will be a direct hire of Nordstrom and will be subject to their benefits.

Responsibilities:

Sales & Service

• Achieve required retail sales targets as communicated by the line manager; lead team by example
• Closely monitor + analyze business and competitor activities, and recognize areas of opportunity; collaborate with line manager to create strategies to support brand + sales growth
• Link sell to help grow Items Per Transaction and Average Basket Value
• Drive animation and events on counter
• Deliver excellence in execution of the Westman Atelier service standards beyond the in-store experience

Product & Artistry

• Demonstrate excellent makeup skills, fitting with the unique Westman Atelier product application
• Demonstrate excellent product knowledge to drive customer acquisition
• Ensure all educational information is used and initiatives are correctly implemented and followed up
• Attend and actively participate in training meetings, virtual or at-counter, as provided by the Westman Atelier Sales and Education Team

Operations

• Maintain high standards of time keeping at counter and resolve discrepancies immediately
• Ensure excellent VM standards are maintained at counter; regularly clean and restock as needed
• Manage store expenses within budget guidelines
• Raise operational issues for resolution in a timely manner

Communication

• Communicate weekly + monthly sales reports and overview, store updates and business performance to line manager
• Communicate regularly and effectively with in-store staff and keep them informed on all actions/events
• Build an effective work partnership with the in-store category managers and deliver trends, insights, and critical business information
• Oversee and record regular stock overviews and OOS; Report all OOS to the manager and follow up to ensure timely replenishments

Requirements:

• 2-4 years of beauty/ skin care sales experience; degree or certification in similar capacity, a plus
• At least one year of management experience leading high performing teams
• Demonstrated ability to deliver excellent service to drive KPIs
• Exceptional interpersonal & communication skills
• Ability to handle customer matters positively and proactively in a fast-paced environment
• Ability to adhere to personal grooming guidelines presented by Westman Atelier for Nordstrom
• Competitive drive entrepreneurial spirit